Please e-mail firstname.lastname@example.org within 14 days if you would like to exchange or return items should there be a problem with fit or style. Items returned after the 14 day period and ANY items returned without notice will not be accepted. The 14 day’s relates to when the item was received, if you’ve e-mailed and we’ve not replied over a weekend or have received an out of office e-mail, please be patient. Repeatedly e-mailing clogs up our inbox, making it take longer to reply to everyone.
Once a return is agreed to, items must be posted back within 3 day’s, unless otherwise agreed. We advise you send items via a trackable postage service, items going missing in transit are not our responsibility. Your refund may take up to 10 working day’s to process.
International orders – Be sure to mark your item ‘return’ for customs purposes, we do not pay customs charges on returned goods and the package will be returned to you if not clearly marked ‘Return’.
In any case where garments are swapped or returned the postage costs of returning the item do come down to you. However we do not invoice you for the new item being posted. So you only have to pay for the cost of sending the item back to us.
International and EU postage – items are sent standard first class airmail. Proof of postage is always obtained. International Signfor can be used for an additional charge. Please contact us with your order to request this service.
Please note – earrings are none returnable in any situation. The initial postage cost paid by you for delivery service is non refundable unless the item is faulty or incorrect.