Got a problem with your order? Returns couldn’t be easier if for any reason you would like to exchange or return your item simply e-mail firstname.lastname@example.org within 14 days of receiving your item. We’ll get back to you with our returns address and answer any questions you might have.
If you request a return after the 14 day period we can offer you an exchange or credit note.
The 14 days relates to when the item was received.
Please be patient you’ve e-mailed and we’ve not replied over a weekend or have received an out of office email, we aim to reply within 1 working day. We do not work UK bank holidays.
Once a return is agreed to, items must be posted back within 3 days, unless otherwise agreed. We advise you send items via a trackable postage service, items going missing in transit are not our responsibility. Please allow up to 10 working days for us to process your refund.
Please ensure you return your item(s) in the condition it was received in. Items that require pressing or further processing will incur a £5 fee.
International orders – Be sure to mark your item ‘return’ for customs purposes, we do not pay customs charges on returned goods and the package will be returned to you if not clearly marked ‘Return’.
Where garments are swapped or returned the postage costs of returning the item do come down to you. However we do not invoice you for the new item being posted, so you only have to pay for the cost of sending the item back to us.
Please note – earrings are none returnable in any situation. The initial postage cost paid by you for delivery service is nonrefundable unless the item is faulty or incorrect.
*Free postage offers based on final sale value. Any returns which reduce your order below the threshold for free postage will have postage costs deducted.