FAQ'S
Thank you so much for your love and custom over the last 10+ years. It's been a pleasure and incredible experience to grow a brand and meet so many inspirig people FAQ's post our closing sale Q: Where is my order?A: Due to an exceptionally high volume of orders following our brand closure, dispatch times may be slightly delayed. For the most up-to-date tracking information, please refer to your order confirmation email or use the Shopify tracking link provided.All orders placed up to 4th July have been dispatched. Our final sale ends on 7th July. Any orders placed after 6pm on 7th July will be dispatched on 17th July.Q: I ordered the wrong item — can I exchange it?A: Unfortunately, we’re unable to offer exchanges either before or after dispatch. As we're in the process of closing the brand and clearing all remaining stock, we don't have inventory available to facilitate exchanges.
Q: Can I return my order or get a refund?A: As this is a final closing sale, all purchases are final. We are unable to accept returns or issue refunds.
Q: I’ve been charged duty/tax on my order outside the UK – I don’t want to pay it.
A: Import duties and taxes are determined by your local customs authority and are outside of our control. We are unable to re-dispatch any items returned to us due to unpaid duties, so please ensure you track your order and manage customs clearance locally.
You can download an invoice from your order confirmation to assist with any import queries. Please note, it is the customer's responsibility to handle all customs and import requirements.
Q: Why has my order — or part of it — been refunded?
A: Some items may have been refunded due to stock discrepancies. With high order volumes and items selling out rapidly, we’re unable to offer alternatives as we normally would.
If any additional stock becomes available, it will be listed on the site. We recommend turning on notifications to receive automatic email alerts in such cases.
We’re extremely sorry for the inconvenience and truly grateful for your support during our closing sale.
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FAQ's post our closing sale
Q: Where is my order?
A: Due to an exceptionally high volume of orders following our brand closure, dispatch times may be slightly delayed. For the most up-to-date tracking information, please refer to your order confirmation email or use the Shopify tracking link provided.
All orders placed up to 4th July have been dispatched. Our final sale ends on 7th July. Any orders placed after 6pm on 7th July will be dispatched on 17th July.
Q: I ordered the wrong item — can I exchange it?
A: Unfortunately, we’re unable to offer exchanges either before or after dispatch. As we're in the process of closing the brand and clearing all remaining stock, we don't have inventory available to facilitate exchanges.
A: As this is a final closing sale, all purchases are final. We are unable to accept returns or issue refunds.
Q: I’ve been charged duty/tax on my order outside the UK – I don’t want to pay it.
A: Import duties and taxes are determined by your local customs authority and are outside of our control. We are unable to re-dispatch any items returned to us due to unpaid duties, so please ensure you track your order and manage customs clearance locally.
You can download an invoice from your order confirmation to assist with any import queries. Please note, it is the customer's responsibility to handle all customs and import requirements.
Q: Why has my order — or part of it — been refunded?
A: Some items may have been refunded due to stock discrepancies. With high order volumes and items selling out rapidly, we’re unable to offer alternatives as we normally would.
If any additional stock becomes available, it will be listed on the site. We recommend turning on notifications to receive automatic email alerts in such cases.
We’re extremely sorry for the inconvenience and truly grateful for your support during our closing sale.